Transaction Guide
A step-by-step guide to shopping on our Online Sales channel
This guide explains how your order is formed on the Online Sales channel of Malkan Makina Sanayi ve Ticaret A.Ş., how you can check and correct your information before confirming, how you can access your contract, how your personal data is protected and what routes you can take in a dispute.
Order
5 stepsFrom selection to confirmation
Membership
Not requiredShop as a guest
Right of withdrawal
14 daysFor consumers
Contract
In your inboxWith the order confirmation
Seller Information
Know who you are buying from.
- Trade name
- Malkan Makina Sanayi ve Ticaret A.Ş.
- Brand
- Malkan®
- MERSİS no
- 0611088265100001
- Head-office address
- Karayolları Mah. 559. Sok. No:16/1 Gaziosmanpaşa / Istanbul
- KEP
- malkanmakina@hs06.kep.tr
- malkan@malkan.com.tr
- Telephone
- +90 212 477 97 97
Detailed company information is on the Company Information page.
The Steps of an Order
From order to delivery in five steps.
- 1Choose the productOn the Online Sales page, select the product and quantity and add it to the cart.
- 2Check the cartSee the products, quantities and amount in the cart; change or remove items if you wish.
- 3Enter your detailsEnter your billing and delivery details on the checkout page; you can also shop without registering.
- 4Read and confirm the preliminary informationRead and confirm the Preliminary Information Form and the Distance Sales Agreement.
- 5Pay and receive the confirmationComplete the payment; your order summary is sent to your e-mail address.
Checking Before You Order
You see everything before you confirm.
- The checkout page shows a summary of your order (products, quantities, total amount including taxes, delivery details).
- Before confirming the order, you can return to the cart to add or remove products or change quantities.
- You can correct the billing and delivery details you entered on the checkout page.
Payment
Payment is made through the bank’s payment infrastructure.
- Payment is made with the methods offered on the checkout page, through the payment infrastructure of our contracted bank.
- Details of payment and delivery terms are on the Payment and Delivery page (in Turkish).
Storage of the Contract and Access
Your contract does not get lost.
- The Preliminary Information Form and the Distance Sales Agreement are sent to your e-mail address together with the order confirmation.
- If you are a member, you can access your orders and order details from the “My Account” page for as long as your account remains open.
- Our company keeps contract and order records for 10 years as required by legislation and, at your request, sends you a copy.
Delivery, Withdrawal and Return
Your rights are written and clear.
- As a consumer, subject to the exceptions in legislation, you have the right to withdraw within 14 days of receiving the goods, without giving a reason.
- The withdrawal and return procedure is on the Cancellation and Return Policy page (in Turkish); you can use the Withdrawal Form (in Turkish) to give notice.
- The full contract is on the Distance Sales Agreement page (in Turkish).
Your Personal Data
We process only as much as your order requires.
The personal data you provide while shopping is processed for taking your order, making the payment, invoicing and delivery, in accordance with the Law on the Protection of Personal Data No. 6698. Details and your rights are in the Privacy Notice and the Cookie Policy.
Dispute Resolution
If there is a problem, first to us, then to the competent authorities.
- You can send your requests and complaints to us first, using our contact details above.
- In consumer disputes, you can apply to the consumer arbitration committees within the monetary limits set each year by the Ministry of Trade, and to consumer courts above those limits; you can also submit your complaints through the e-Government portal to the Consumer Information System.
- Disputes between merchants are subject to the mediation and judicial routes provided by legislation.