OUR CUSTOMER SATISFACTION POLICY
Unconditional Customer Focus
The needs and expectations of our customers serve as the compass guiding our R&D direction. Behind every product and service we deliver lies a long-term partnership built on Malkan’s quality and assurance that continues well beyond the point of sale.
Feedback: Our Most Valuable Gift
In line with ISO 10002 standards, we consider every opinion, suggestion, and criticism from our customers not as an “error” but as a valuable “gift” that helps us improve and perfect our processes.
Accessibility & Transparency
Our doors and communication lines are always open to you. We are available 24/7 through multiple communication channels for your complaints and suggestions:
Fair & Objective Approach
Every issue communicated to us is examined impartially, fairly, and in accordance with confidentiality principles. Evaluations are concluded within the framework of legal requirements and our “Code of Ethics,” while protecting customer rights.
Root Cause & Permanent Solutions
Our goal is not only to resolve the issue temporarily but to eliminate it at its source. For every complaint, we conduct root cause analysis and continuously improve our systems to prevent recurrence.
Shared Responsibility
Inspired by our “People First” principle, we view customer satisfaction not only as the responsibility of the sales team but as the collective responsibility of the entire Malkan family—from our suppliers to our production line.
IT IS THE COMMITMENT BEHIND OUR SIGNATURE.
Malkan Ironing and Pressing Machines
